Privacy Policy

Privacy Policy – Kereta Sewa Shah Alam

Last Updated: August 4, 2025

1. Introduction

This Privacy Policy describes how Kereta Sewa Shah Alam (“we”, “our”, “us”) collects, uses, stores, shares, and protects your personal information when you visit or use our website keretasewashahalam.com.my. This policy also outlines your privacy rights in accordance with Malaysian law.

2. Definitions

  • Personal Data: Any information that can identify you, such as your name, contact number, email, driver’s license, or payment information.
  • Usage Data: Data automatically collected like IP address, browser type, visited pages, and time spent on the site.
  • Service Providers: Third-party vendors or partners that help us deliver our services securely and efficiently.
  • User: Any individual accessing or using our website or services.

3. Information We Collect

3.1 Personal Data

We collect your name, email address, phone number, driver’s license information, and payment details during the booking or inquiry process.

3.2 Usage Data & Tracking

We collect technical data such as your IP address, browser type, and the pages you visit. We also use cookies for the following purposes:

  • Essential Cookies: Required for site security and basic functions.
  • Preference Cookies: Remember language, location, and user settings.
  • Analytics Cookies: Help us understand usage patterns and improve services.

4. How We Use Your Data

We use your information to:

  • Provide and manage your booking
  • Send notifications, invoices, and confirmations
  • Deliver customer service and updates
  • Improve our website and marketing strategies
  • Prevent fraud and ensure data security
  • Comply with legal or regulatory obligations

5. Information Sharing & Disclosure

We do not sell your personal information. We may share it with:

  • Service Providers like payment processors or hosting companies
  • Regulatory authorities when required by law
  • Business partners (with your consent) for joint promotions
  • Buyers in case of business acquisition or restructuring

6. Data Retention

Your data will be retained only as long as necessary to fulfill the intended purposes, including legal, tax, and audit requirements.

7. International Transfers

Your data may be stored or processed outside of Malaysia by third-party service providers, under safeguards compliant with applicable laws.

8. Your Rights

  • Request access to or correction of your data
  • Request deletion of your data, where applicable
  • Withdraw consent for marketing communications at any time
  • Disable cookies through your browser settings

9. Security

We implement standard data security measures including encryption, access controls, and secure hosting. While we strive to protect your data, no method of transmission over the internet is 100% secure.

10. Children’s Privacy

Our services are not directed to individuals under 18. If we become aware that we have collected data from minors without parental consent, we will delete it immediately.

11. External Links

Our website may include links to third-party websites. We are not responsible for their privacy policies or content. Please review their terms separately.

12. Changes to This Policy

We may revise this Privacy Policy periodically. Updates will be posted on this page and the “Last Updated” date will be revised accordingly. Continued use of the website implies your acceptance of the updated policy.

13. Contact Us

If you have questions or would like to exercise your privacy rights, please contact us:

  • Email: info@keretasewashahalam.com.my
  • Phone: +60149319971
  • Website: www.keretasewashahalam.com.my